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FAQ

Orders, Pricing and Returns

How do I view my order details?

You must be registered to view your order details.

In what currency are the prices shown?

All prices stated are in US dollars.

How much do you charge for shipping?

Shipping costs are based on the shipment weight, shipping method, and destination. As part of the ordering process, you will be presented with shipping options and total charges.

What is your return policy?

Customer satisfaction is 100% guaranteed. Returns submitted within 30 days of purchase and are in their original condition, are available for refund. Custom orders are not available for return.

Once we receive the returned items, we will refund the credit card used for payment. You will receive email notification once the return has been completed.

How do I return a product?

If you would like to return an item, please contact us toll-free at 1-800-392-0023 or by email at sales@propaneservicecorp.com.

Return address:

Propane Service Corporation -Returns
8408 N. IH 35
Austin,TX 78753

Billing and Payment

Is it safe to use my credit card?

Yes. You can safely enter your credit card number via our secure server, which encrypts all submitted information.

What forms of payment do you accept?

We accept most major credit cards.

Taxes

What is your tax policy?

In the United States, all applicable state, county and local sales tax will be added to your order for shipping to Texas addresses. For international orders, there may also be duties and taxes imposed on your order that are not included. You may check with your local Customs Office for those charges.

If I work for a tax exempt organization, will I be charged taxes on propaneservicecorp.com?

When placing an order on ur website, you will see a charge for taxes on the "Order Summary" page, even if you're representing a tax exempt organization. However, that charge will be removed at billing provided that Propane Service Corporation has an approved, fully completed tax exempt certificate on file for your organization.

Tax exemption certificates can be emailed to us at sales@propaneservicecorp.com. Product taxability and customer exemptions are dependent on individual state statutory guidelines and requirements.

Customization and Personalization

Whether it's customized decals, business forms, or requalification decals, Propane Service Corporation can help.

If you have unique needs to address, turn to Propane Service Corporation for custom solutions. Email us at sales@propaneservicecorp.com or call us toll free at 1-800-392-0023 for a no-obligation discussion.

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